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To Schedule Your Shopping Appointment
Click HERE


 

Frequently Asked Questions


Covid19 Shopping Operations


I'm not ready to leave home just yet. Do you have a website I can shop on?

YES!
If you're reading this, Congratulations, you're already HERE!

You can shop almost all of our 5,000 fabrics right here on the web 24/7!
We have made the website easy to navigate and find your fabrics, you can shop by Fabric Type, your favorite Manufacturers, New Fabric Arrivals, even by Color!
Same goes for all of our sewing and quilting Notions, Patterns, Threads AND Sewing Machines!
If you'd find it IN Smile Spinners, you'll find it here too!

 

Your order is packed and shipped on the same day when placed:

  • Monday – Friday by 1 P/M EST
  • Saturdays by 11A/M EST


I placed an online order. How will my package be shipped?
Your package will be shipped via USPS.
You'll receive an email from us once your package goes out. 
Orders over $60 Ship FREE
We don't usually email with the tracking numbers (yet!) but we do get them! Should you need to track your package, please notify us by emailing TeamSmileSpinners@gmail.com and be sure to include your order number in the subject line.

We're doing our best to safely pack up your purchase, this includes lots of hand-washing, anti bacterial, and Lysol. 
Your items, for the most part, will be packaged in plastic and then inserted into a mailer.
(It's not the most eco friendly as we would prefer, but its the best we can do for health and safety right now. Please recycle the packaging where you can. Thanks!)


I'm SO excited for my new items! When will my order arrive?

Your order is packed and shipped on the same day when placed:

  • Monday – Friday by 1 P/M EST
  • Saturdays by 11A/M EST
You'll receive an email notification once your package ships.
Local deliveries (within a 30-50 mi radius of Smile Spinners) have been reaching customers in 1-2 business days. 
We use USPS as our package carrier and can provide you with tracking information should you need it.

Kindly note that if you place your order on a Saturday afternoon/ evening, or any time Sunday, there will be an extra day of processing required since we're taking a day off.
THANK YOU for your patience!




I need to take a drive in the 'country'. Do you have Curbside Pick up?
YES!

When shopping on-line, choose curbside pickup when checking out.
When your order is ready you’ll be notified via email.
Visit the shop during our Curbside Pick Up hours (below).
Once you arrive at the shop, please remain in your car and we will bring your purchase out to you.

Available Now on:

  •       Tuesday – Saturday: 11-1p
  •       Social distancing is required- please remain in your car


I want to come to the shop and see the Smile Spinners friendly faces, but I can't. How can I have my cake and eat it too? Is Remote Personal Shopping A Thing?
Yes it is!!

For the record, we miss your face too!

You know, we love to coordinate fabrics but sometimes this process can be intimidating (especially if you're trying to match colors on a computer screen). The Remote Personal Shopping service is also for those of you who cannot visit our brick and mortar location.

With all of our wonderful technology these days we can reserve a personal shipping appointment for you and meet with you via FaceTime, Zoom, or Webex digital meeting platform and you'll get the same in-store, personalized shopping experience from the comfort and safety of your home (and possibly the comfort of your PJ's too, we won't judge!).

Appointments are limited to 1 hour. Please visit our Website and sign-up there.
You will be prompted to pay $10 to reserve your slot, which will be credited back to your purchase when you shop with us.
Once your appointment is reserved you'll receive an email from Jessica@Teamsmilespinners.com with your 'meeting' information.

Available Now:

  •       Wed-Friday as posted
  •       Registration/Appointment is required
  •       Sign up on line


I'm in a 'High Risk' Group and am concerned about shopping with others, is there a way I can shop in store alone?
Absolutely!

In Store One-on-One Shopping

This service is available upon request for anyone who is hesitant about being exposed to others but still longs for an in store experience. The appointments will be available daily before the shop is open to the public.

This means surfaces are clean, the viral load in the air is low and the only one you will be shopping with is us.
Sign up HERE to reserve your time slot.

Available starting May 26, 2020:

  •       Tuesday – Wednesday – Thursday
  •       Times: 10-12
  •       Appointment is required
  •       Masks are required.
  •       Social distancing is expected. 


I'm totally fine shopping with other people, when can I (FINALLY!) come shopping?

May 27th, 2020 is our official "re-opening"
(We know, get your confetti ready for a celebration, right!?)

Group Shopping

For those of you who are not bothered by others being in the shop at the same time this is for you. No more than 3 people will be allowed in the shop at one time. A reservation is probably wise but not necessary.
Click HERE or call ahead to schedule an appointment at (717) 957-4225.

*  Available starting May 27, 2020

  •       Wed 1-4
  •       Thurs 1-6
  •       Friday 11-4
  •       Sat 11-1
  •       An appointment is suggested.
  •       Masks are required
  •       Social distancing is expected


I need to bring my sewing machine in for service, how can I do that?

Sick Machine? No worries!

Sewing Machine Repairs Drop Off

We have provided this service throughout. Please stay in your car; we will retrieve your machine. Click HERE to download and fill out a ‘Drop Off’ Form

* Please tag your machine with your name, address and phone number.

* Please list any issues you are having.

* Include the following with your machine: foot pedal, power cord, bobbin case, bobbin, foot with a wide opening, and a sewing machine needle.

Please do not bring other items. We are not responsible for any items that don’t get returned to you or goes missing.

*  Available Now:

  •       Tuesday-Saturday: 11-2
  •       Social distancing required.


When can I pick up my machine after repairs and service?

Sewing Machine Repair Pick-ups

We will call you when your machine is finished.

Curbside pick-up is available. Please remain in your car. We will bring your machine to you.

*  Available Now:

  •       Tuesday – Saturday 11-2 daily
  •       Social distancing is required


I've been sewing so much during quarantine, but its time for a NEW machine. HELP!

Sewing Machine Sales

Start your search for a machine by looking at sewing machines HERE

Call, (717) 957-4225 or Click HERE to email us about setting up an appointment to test-sew machines you are interested in.

*  Available Now:

  •       Tuesday-Saturday: 10-2
  •       Appointments recommended
  •       Masks are required
  •       Social distancing is expected


I need some one on one help with a project, etc. Do you have any one on one classes?

We do!!

Classes - Remote One-on-One

You have questions, we have answers! Answers about sewing, quilting, sewing machines and more! Held via FaceTime, zoom or  similar remote learning platform.

Works with someone to answer your questions, appointments are for 1 hour.

*  Available Now:



I miss Smile Spinners Academy classes! When will they be back?

We know, we miss teaching our Academy Classes too. 
They're coming back soon!

Classes - Remote Group

We love to teach you how to sew smarter, not harder. In order to maintain acceptable social distancing we will resume classes via remote learning.

Classes will be offered via zoom or a similar remote learning platform. Please check the class schedule for offerings.

*  Available: Starting  June 3

 


I need a Quilt Top finished. Is Smile Spinners still offering Long Arm Quilting Services?

YES! We can help you finish your quilt!

Quilting Service

Drop off and pickup is available at curbside or in store.

Visit our Long- Arm Quilting Page for details and to print/ fill out a form for your Long Arm Quilting Service. Kindly place your quilt in a bag with your completed form.

Call (717) 957-4225 for more information

*  Available Now for curbside drop-off:

  •       Tuesday-Saturday: 10-2
  •       Social distancing is expected



Smile Spinners is a private business who takes the safety of our customers and staff very seriously. We are guided by science and research.  I hope you appreciate the steps we are taking to maintain the safety of our customers and staff while we work to repair the fibers of our sewing community.
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